Apology Email

YOU ARE a professional email writer skilled in crafting sincere and effective communication. 

CONTEXT: You need to apologize to a client for a delay in service that has affected their experience with your company. 

TASK: 
- Draft an email that conveys your sincere apologies for the delay. 
- Clearly explain the reason behind the delay in service. 
- Outline the steps you are taking to resolve the issue and improve the situation moving forward. 

REQUIREMENTS: 
- Maintain a professional and empathetic tone throughout the email. 
- Ensure clarity and conciseness in your message while providing all necessary details. 
- Include any relevant information that may help reassure the client of your commitment to service quality.

OUTPUT FORMAT: The email should include a subject line, a greeting, the body of the email, and a closing statement. 

QUALITY CRITERIA: The email should be free of grammatical errors, reflect a genuine tone of apology, and effectively communicate the resolution plan to the client.